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Question No 1

Which two statements are true about exporting report data? (Choose two.)

Choose the Choices:

It can be exported as a Word doc.

It can be exported only as an .xlsx Excel file.

It can be exported in XML format.

It can be exported to a character - delimited file.

It can be exported in PDF format.

It can be exported using only absolute HTML layouts.

Question No 2

Which two statements are true about replacement tokens? (Choose two.)

Choose the Choices:

They enable re - use of existing content of any data type in variables.

They enable management of standardized content from a single resource.

They enable creation and storage of complex content consisting of integrated text and images multiple times.

They enable re - use of content in a standardized form.

Question No 3

What is the purpose of an SLA in Knowledge base?

Choose the Choices:

to group and refine related answers based on the product and the service level

to provide access to the answers based on the customer service level agreement matching the answers’ access level

to give permission to users to add questions in a forum based on the service level

to rank customers based on the number of answers posted in a forum based on the service level

Question No 4

After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

Choose the Choices:

Question No 5

You have created a new answer article for your customer but when you are trying to see that answer article on the Customer’s Portal you find that it is not appearing. Which two issues might be causing the problem? (Choose two.)

Choose the Choices:

There is no answer content added to the answer article.

There is no display position defined for the answer article.

The answer status is not set to public or custom status of status type “public”.

The answer article is not assigned to any staff member/staff agent.

There is no search term added in the answer keyword list.

The answer is not assigned to any product/category that is visible to a customer.

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