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Question No 1

Which KPI in the Opportunity to Quote OMBP is essential for gauging the speed and effectiveness of the quoting process?

Choose the Choices:

Quote Volume metric for measuring the number of quotes generated.

Average Time to Quote Acceptance metric for evaluating the duration between quote delivery and customer acceptance.

Win Rate metric for measuring the percentage of quotes resulting in closed deals.

Average Deal Size metric for analyzing the monetary value of closed deals.

Question No 2

Which approach helps measure the success of the Knowledge Gap to Solution OMBP in Oracle Cloud Fusion CX Service?

Choose the Choices:

Analyzing average case resolution time, knowledge article accuracy, and customer satisfaction ratings.

Counting the number of new knowledge - base articles created.

Measuring the time taken by service agents to respond to customer inquiries.

Relying on service agent feedback on the OMBP's usefulness.

Question No 3

How do AI/ML algorithms boost productivity and earnings for sales representatives and managers in the Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance?

Choose the Choices:

AI/ML provides general sales performance reports, offering insights.

AI/ML automates the incentive calculation process, ensuring accuracy.

(Option "6" – not applicable).

AI/ML analyzes sales performance data, identifies top - performing behaviors, and generates recommended actions to drive productivity and earnings.

Question No 4

What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?

Choose the Choices:

It allows customers to explore new theme - based features and understand their innovation opportunities.

It offers a library of case studies and success stories from existing Oracle Cloud customers.

It serves as a knowledge base containing FAQs and troubleshooting guides for common issues.

It provides a platform for customers to submit feedback and suggest new features.

Question No 5

How does AI/ML enhance productivity and performance for sales managers and representatives in the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance?

Choose the Choices:

AI/ML focuses on sales forecasting and pipeline management, leaving the coaching aspect unchanged.

AI/ML automates the coaching process, delivering generic training modules to all sales representatives.

AI/ML analyzes sales representative performance data, identifies areas for improvement, and provides tailored recommendations.

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