Practice Cisco 300-830 Exam Questions

A customer using Webex Contact Center wants to transition from traditional agent - based routing to a skill - based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment. Which two configurations are required? (Choose two.)

An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

DRAG DROP
An engineer is designing a Cisco Webex Contact Center call queue.
Drag and drop the configuration actions from the left that are needed to meet the call queue
requirements to the right. Not all options are used. 

 

 

A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail. Which configuration meets this requirement?