500-442 Free Exam Questions & Answers (Updated 2026)

What are the two main features of the Cisco VVB? (Choose two.)

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provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text - To - Speech (TTS) capabilities

allows an agent to retrieve the required information through voice commands without interacting with a customer

supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text - To - Speech (TTS) capabilities

provides a more comprehensive and effective agent service by efficiently handling call traffic with self - service or fast transfer to the correct customer the first time

allows customers to retrieve the required information through voice commands without interacting with an agent

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

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How can the Extension Mobility feature be described?

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As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Which VVB CLI command can set an individual media file to an expired state?

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Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

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Cisco 500-442 Free Exam Questions (Updated 2026)