600-455 Free Exam Questions & Answers (Updated 2026)

Question No 1

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

Choose the Choices:

transfer call routing from agent to agent

CTI data on Cisco Agent Desktop screen pop

Courtesy Callback

Cisco Mobile Agents

Cisco Extension Mobility for agents

call queuing

Question No 2

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

Choose the Choices:

Silent Monitor inbound voice calls

secure communication using flow around mode

NAT for address hiding

normalize SIP messages using SIP profiles

record calls by forking the media using build - in - bridge

demarcation point between networks

Question No 3

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

Choose the Choices:

SIP REFER label and SigDigits

SIP REFER with ICM router requery

SIP REFER with ICM script Send To VRU node

SIP REFER with custom SIP header

SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label

SIP REFER with ECC variable user.sip.transfer

Question No 4

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

Choose the Choices:

Treat the call with Dialed Number Default Label.

Queue the call and play a message, then release the call.

Treat the call with System Default Label.

Terminate the call with a Dialog Fail or RouteEnd.

Transfer calls to an available IVR port.

Send a Release Message to the routing client.

Offer Courtesy Callback to the caller, then terminate the call.

Transfer the call to the Cisco Unified Communications Manager hunt group.

Question No 5

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

Choose the Choices:

administration server

real - time data server

analytical server

recording server

static server

performance server

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