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Question No 1

What information is stored in the QR code used in the Customer Self-Service portal?

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Question No 2

What should you advise a customer to do when integrating SAP Field Service Management with SAP
CRM? Note: There are 3 correct answers to this question.

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Enter value list mappings for product types.

Check the list of the existing known limitations.

Ensure that the SAP Field Service Management system version is supported.

Maintain code list mappings for service call types.

Validate the RFC destination and IDoc setup.

Question No 3

How do you activate the integrated checkout feature in the SAP Field Service Management mobile
app? Note: There are 3 correct answers to this question.

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Create custom business rules.

Activate permissions.

Enable company settings.

Configure checkout workflow steps.

Adjust cloud account settings.

Question No 4

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

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Question No 5

What is one of the main use cases for a Smartform?

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