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Question No 1

Which of the following is NOT considered a prevention cost?

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Question No 2

An improvement in quality costs is MOST clearly indicated when:

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Question No 3

During the building phase of improvement team development, which of the following properly describes team activities? Ⅰ . The team leader is usually directive. Ⅱ . The team leader often delegates tasks. Ⅲ . Team members prioritize and perform duties. Ⅳ . Team members are uncertain of their duties.

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Question No 4

Benchmarking might be defined as any of the following EXCEPT:

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A process for rigorously measuring your performance versus the best - in - class companies.

A standard of excellence or achievement against which other similar things must be measured or judged.

Comparing the performance of one company to a set of standards and then to another's performance.

The search for best industry practices that lead to superior performance.

Question No 5

Which of the following is the BEST method to developing materials for a training program on the gaps in performance?

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