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Question No 1

A customer's HP Care Pack Service will expire in four months. What should you recommend that this customer purchases?

Choose the Choices:

HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires

HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired

HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service

OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices

Question No 2

In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner. Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

Choose the Choices:

The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.

The partner must install the HP software on all HP and non - HP customer devices.

The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

Question No 3

HOTSPOT
Match the HP Active Care journey with the responsive party for each required action.

Choose the Choices:

Question No 4

DRAG DROP

Choose the Choices:

Question No 5

A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need. How should you respond to this customer?

Choose the Choices:

Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in - house IT staff can refer to.

Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.

Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

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