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Question No 1

In the context of the “business relationship management” practice, which statement is CORRECT?

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Question No 2

Identify the missing word(s) in the following sentence. A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

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Question No 3

Which activity is the responsibility of the ‘sponsor’ role?

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Question No 4

A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

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Question No 5

Which BEST describes the service relationship journey?

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The actions that a service provider undertakes to build a relationship with service consumers

The experience consumers have as a result of service interactions with a service provider

The steps a service consumer and a service provider undertake together to co -create value

The actions that service consumers undertake to be able to use a provider’s services

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