ITIL-4-Foundation Free Exam Questions & Answers (Updated 2026)

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Choose the Choices:

Which practice has a purpose that includes ensuring that risks have been properly assessed?

Choose the Choices:

When should a full risk assessment and authorization be carried out for a standard change?

Choose the Choices:

Which statement about emergency changes is CORRECT?

Choose the Choices:

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes must be fully documented before authorization and implementation

Which practice coordinates the classification, ownership and communication of service requests and incidents?

Choose the Choices:

Next Question

PeopleCert ITIL-4-Foundation Free Exam Questions (Updated 2026)