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ITIL-5-Foundation

PeopleCert ITIL-5-Foundation Free Exam Questions (Updated 2026)

1. Page: 1/16
  Total 80 Questions
Question No 1

Which type of service relationship typically focuses on support and efficiency through standardized services?

Choose the Choices:

Basic relationship

Cooperative relationship

Collaborative relationship

Partner relationship

A
Question No 2

What is an incident in IT services?

Choose the Choices:

Any change of state significant for management

An unplanned interruption to a service or reduction in service quality

A cause of one or more interruptions

A flaw or vulnerability in a service

B
Question No 3

What distinguishes 'continuous deployment' from 'continuous delivery?

Choose the Choices:

Continuous deployment prevents frequent releases

Continuous delivery requires manual code integration

Continuous deployment automatically deploys changes to production

Continuous delivery eliminates testing activities

C
Question No 4

Why do ITIL practice guides follow a standardized structure across all practices?

Choose the Choices:

To make it easier for organizations to understand and apply different practices

To ensure all practices are implemented in the same sequence

To enforce uniform tooling and technology choices

To limit the flexibility of practice adoption

A
Question No 5

Which dimension is concerned with management of relationships with external organizations?

Choose the Choices:

Partners and suppliers

Information and technology

Organizations and people

Value streams and processes

A
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  Total 80 Questions
  
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