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Question No 1

Which of the following is a responsibility of the Operations Role Cluster?

Choose the Choices:

detecting intrusions and protecting against viruses

managing business-to-business trading interfaces

managing IT-procurement and purchasing functions

prioritizing service improvement requests and identifying gaps for future functionality

Question No 2

In what way does Capacity Management contribute to improving IT Service Management?

Choose the Choices:

By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service

By preventing interruptions to IT services as well as recovering services after an interruption occurs

By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)

By planning the implementation of business requirements for IT Services so they are in place when the business needs them

Question No 3

Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?

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Question No 4

Which Role Cluster has a portfolio of business-aligned IT services as a quality goal?

Choose the Choices:

Question No 5

Which Service Management Function deals with the day-to-day activities and tasks related to maintaining and adjusting the IT security infrastructure?

Choose the Choices:

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