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Question No 1

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages ♦ Account ID and password ♦ Customer contact information ♦ A list of open orders with the status of each order How do you configure the case type to allow customers to update any of the user profile pages individually?

Choose the Choices:

Add a set of optional actions to the case workflow.

Add an alternate stage to the case life cycle.

Add a button for each profile page to each assignment.

Add an optional process to the case workflow.

Question No 2

You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?

Choose the Choices:

Configure the step so that users can continue with the parent case process regardless of child case status.

Configure the step to continue the parent case when the child cases reach auditor approval.

Configure the step to continue the parent case when the child cases reach the payment pending review status.

Configure the step so that only one child case must be resolved before the parent case can continue.

Question No 3

A survey is sent to a customer via email. Who do you configure a solution to ensure the email includes the case ID for the survey?

Choose the Choices:

Call a data transform to copy the case ID from pyWorkPage to the email.

Create a process using the Send email step allowing representatives to quickly add the case ID to the email.

Create a required field for the case ID that must be entered by a user during the case process prior to sending the email.

Use the Insert Property feature of a Send email step to add the case ID when composing the custom message.

Question No 4

In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?

Choose the Choices:

Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.

Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.

Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.

Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.

Question No 5

A Company often receives multiple IT tickets for the same issue, such as "the office Wi - Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets. What is the basic condition for the Search duplicate cases step?

Choose the Choices:

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