Salesforce Certified Administrator Free Exam Questions & Answers (Updated 2026)

Question No 1

What are two good use cases for a Salesforce approval process? Choose 2 answers

Choose the Choices:

A sales process where the approval manager is randomly assigned from a public group of managers and a second approval by the Sales VP.

A sales process where the first level approval can be denied and automatically routed to the Sales VP for final approval.

sales process that involves approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.

A sales process that involves approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount

Question No 2

what does campaign Influence allow a user to do?

Choose the Choices:

View the entire campaign hierarchy.

Summarize campaign member statistics on a campaign.

Report on the campaigns that have contributed to an opportunity.

Adjust the percentage of influence each campaign has on an opportunity

Question No 3

HOW Can an administrator capture custom lead data on the converted contact when converting a lead?

Choose the Choices:

Use the lead conversion wizard to select the fields.

Map custom lead fields to standard contact fields.

Map custom lead fields to custom contact fields.

Use the data loader to move the custom lead data.

Question No 4

Universal Containers Is on boarding ten new employees in two weeks. Which two methods should a system administrator use to create user records in Salesforce without activating them? Choose 2 answers

Choose the Choices:

Create them with the User Import Wizard and ensure that Active is unchecked. Calculator

Create a .csv file ensuring that IsActive = False, and use the data loader to insert.

Schedule a Time - Dependent Workflow to create users in two weeks.

Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.

Question No 5

Universal Containers is having a quality control problem with one of its product lines. Multiple Books Which standard object can be used to track the extent of the problem?

Choose the Choices:

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