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Question No 1

The Member Services team wants to view the information of a member’s recent transactions and manual adjustments on the Contact record. What are the two recommendations that an IT Administrator should suggest?

Choose the Choices:

Embed the ‘Member Summary Embedded Dashboard on the Contact record

Embed the Member Service Manager Home Dashboard on the Contact record

Add the ‘Transaction Journals’ related list to the Contact record

Add the ‘View Member Profile’ component on the Contact record

Question No 2

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

Choose the Choices:

Send Loyalty Promotion Segments to marketing Cloud

Automatically Add a New Individual Relationship

Activating and Publishing the Segment

Enable Connector Settings on all the Loyalty Objects

Enable Service Connector for Promotion Escalations.

Question No 3

Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers. What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

Choose the Choices:

Contact, Account, and Opportunity

Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign

Voucher Definition, products, and Loyalty Member Tier

Contact Loyalty Program Member, and Loyalty Member Tier

Question No 4

Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

Choose the Choices:

Question No 5

Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real - time with every purchase made. How can this be built into Salesforce?

Choose the Choices:

Download an app from the AppExchange to connect Salesforce and the external system.

Create customer web service with Order Object

Create an schedule process to call the external system.

Create with the external system to create Transaction Journals.

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