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Practice Salesforce Service-Cloud-Consultant Exam Questions

    1. Page: 1/30
      Total 150 Questions
    Question No 1
    Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness?
    Choose the Choices:


    Question No 2
    The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance. What should a consultant recommend to address this problem?
    Choose the Choices:


    Question No 3
    A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers
    Choose the Choices:


    Question No 4
    When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?
    Choose the Choices:


    Question No 5
    Which three are characteristics of Visual Workflow? Choose 3 answers
    Choose the Choices:



    1. Page: 1/30
      Total 150 Questions